Online is pleased to announce its recent partnership with Virtual Contact Centre (VCC) industry leader, Five9.

Five9 is the clear choice for organizations wanting to streamline contact center operations and empower agents to provide exceptional customer experiences. A highlight of their services is their Intelligent Virtual Agent (IVA) solution, which uses advanced natural language and automation to make it easier for customers to self-serve over the interaction channel of their choice.

“We chose to partner with Online because their customer-centric approach and strong culture align to our own core values. They have a focused contact center practice that is complemented with experience design, digital transformation, and security services that we need to help meet our client’s growing demand for customer self-service and virtual agent assistance.” – Andy  Zazerra, Five9

 

Online chose to partner with Five9 for multiple reasons, the main ones being their start-up attitude and incredible responsiveness. On top of that, they make sure to put the customer first in all aspects of the business.

Check out this great video from our partners!