Service Management
Extending Service Management
to the Enterprise
Delivering value to the entire organization through streamlined automation designed to improve the user experience and drive efficiency
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Our Community
Executive team
Partners & Clients
News
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Digital Transformation
Innovation Lab
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
Blog
Customer Experience
Agile Transformation
B2B eCommerce
FINANCIAL SERVICES
Contact
Locations
Extending Service Management
Enterprise Service Management extends the discipline of IT service delivery to your business functions.
Automated solutions are designed to elevate user experience through intelligent automation and unified workflows, all while protecting the privacy of your data.
Enterprise Service Management: Common Use Cases
Enhance Service Desk Efficiency
Automated routine, mundane, repetitive tasks like password reset, application access requests.
Modernize the employee experience
Improve the employee experience with a single self-service portal for all business functions.
Human Resource
Services
Automate HR services and processes aimed at driving employee productivity through onboarding and self-service portals.
Online’s Service Management team is proud to be partnered with leading companies such as BMC and Freshworks
Employee Experience
Leverage the power of BMC’s Business Workflow and Digital Workplace to create a customized employee experience program
What is Enterprise Service Management?
Enterprise Service Management aims to make things easier for your team by automating transactional, repetitive, and interconnected tasks. Employee onboarding, application approvals, and HR inquiries are great examples.
While it creates efficiencies for your team, it also helps deliver an improved experience for your most valuable assets – your employees.
Interested in Learning More?
Our team is dedicated to providing efficient solutions to your business challenges!
CLEBER SOUZA
Senior Sales Engineer,
Service Management
