Innovation Lab
We believe Innovation happens when you combine technology and creativity to solve business challenges
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Our Company
Our Community
Executive team
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News
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Digital Transformation
Cybersecurity
Innovation Lab
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
Blog
Customer Experience
Agile Transformation
B2B eCommerce
FINANCIAL SERVICES
Contact
Locations
Innovative curiosity is part of our DNA. Online’s Innovation Lab solves business challenges for clients with advanced technology such as AI, GenAI, machine learning, and neural networks. Technology cannot be fully understood simply by learning & reading about it- it requires hands-on and intentional application
to effectively solve business challenges.
Recent Technology Solutions
Our teams have worked to build and deliver these advanced solutions for our clients, providing the organization with the ultimate intelligence resource.
Document
Intelligence
80% of your company’s current data is underutilized – let’s change that.
Online’s AI-powered process allows for document libraries of any size to be transformed into measurable assets. By combining the strengths of retrieval models & generation models, this union of technology will revolutionize how businesses manage and extract value from vast amounts of information.
MindTxn™
Conversational Platform
Designed to manage high-value, nuanced interactions at scale.
As digital engagement expectations rise, transactional exchanges no longer suffice. Businesses are now tasked with delivering meaningful and personalized interactions.
By leveraging GenAI, MindTxn facilitates interactive dialogues ranging from brief exchanges to extended conversations, ensuring every interaction is tailored and impactful.
Transcription &
Analysis
Transform communications into actionable insights.
With real-time data processing and sentiment analysis, organizations can improve decision-making, and enhance operational efficiency. These tools ensure data accuracy, streamline processes, and support better strategic planning, fostering productivity and innovation across diverse business functions.
Generative AI for Enterprise
Online’s GenAI capabilities address business challenges through content creation, product design, virtual assistance, process optimization, simulation, and hyper-personalization. Once delivered, these solutions will amplify competitive advantage, decision-making, customer experience, and operational efficiency, maximizing data-driven value.
See results in these key areas:
Data Generation, Augmentation & Analytics
Content Creation & Multilingual Translation
Sentiment Analysis, Intent Recognition
Product Design & Optimization
Customer Experience, Transcription & Analysis
GenAI is the catalyst for a new era of business excellence.
Learn how we’ve leveraged GenAI for our clients!
RECENT INNOVATION LAB PROJECTS
SENTIMENT ANALYSIS SUGGESTED RESPONSE
Integrating LLM and AI technology with a Customer Service team to more efficiently meet the needs of their customers by evaluating sentiment, summarizing context and classifying each query for proper routing and reporting purposes.
NEURAL NETWORK-BASED ANOMALY DETECTION
Development of models to identify anomalous behaviour of the occupants of a building, to identify security and health/safety events.
NEW CX CHANNELS
Prototyping of Augmented Reality and Virtual Reality experiences, integrated with cloud-based microservices and commercial contact center services, to provide new channels for Customer Experience.
KNOWLEDGE GRAPHS
Graph database representations and storage domain-specific knowledge, for visual presentation and navigation, and query. Using knowledge in the Information Security and Human Resource domains.
NATURAL LANGUAGE PROCESSING (NLP)
The use of traditional, task-specific Natural Language Processing models to automate knowledge worker tasks. Proving the proficiency of generalized, Large Language Models to replicate these task-specific skills, using off-the-shelf models, fine-tuning and few-shot training.
ORCHESTRATED GUIDED COMPLEX CONVERSATIONS
While traditional bots rely on set responses and intense training, this approach leveraged LLM's linguistic abilities and paired it with external data (like JSON documents) for more dynamic interactions.
3D DATA VISUALIZATION
Leveraging 3D visualizations and navigable VR data representations to bring our customers data to life in an immersive way.
WEB3 EMPLOYEE ENGAGEMENT
Development of OnPoints - an employee engagement platform using web3 technologies: blockchain, crypto, smart contracts and NFT’s. Wrapped in a cloud-based microservice framework for easy integration with corporate systems using REST API’s.
VIRTUAL WORLD DEVELOPMENT
Use of tools and frameworks to model and construct 3D worlds and libraries of interactable objects that can be used on your desktop or deployed to multiple metaverse platforms. Working with Mozilla Hub, WebXR, Microsoft AltSpace VR, Spatial, The Sandbox.
Blog: Avoiding Pitfalls
in AI Adoption
Whether you're at the outset of your data maturity journey or looking to refine your approach, this piece provides readers with essential knowledge to avoid common mistakes, make informed decisions, and unlock the transformative power of AI in a way that aligns with your organizational goals.
CONNECT WITH THE TEAM
TIM SIEMENS
Partner and Chief Technology Officer
LARRY SKELLY
Director, Innovation Lab
