Join us in this session to discover how you can effectively harness the power of your data with cutting-edge AI tools to transform your customer experience.
That future is here and now.
Date: Thursday, May 9th, 2024
Time: 12:00pm – 2:00pm EDT
Here's what we'll cover:
Strategies for laying the foundation for AI integration and managing large data volumes efficiently.
Large Language Models (LLMs) and Intelligent Virtual Agents (IVAs) and their impact on customer experience and operational agility.
Success stories and lessons learned on data strategy and contact center transformation projects utilizing AI and cloud technologies.
Emerging trends in data and AI shaping the customer experience landscape in Canada.
Take a moment to imagine the possibilities: using the power of data effectively, implementing AI to enhance your CX and sharpening your competitive edge. Register now!
Chris Theriault
Senior Director, Customer Engagement
Online Business Systems
Chris Theriault is passionate about exceptional customer service. Chris advocates for the evolution beyond traditional "Call Centers" to modern, multi-channel Contact Centres. With a focus on adapting to today's plugged-in world, Chris excels in providing innovative solutions for Contact Centres to meet enterprise needs and engage customers through all available communication platforms.
Mark Struck
Principal Consultant, Digital Transformation
Online Business Systems
Mark, an Actuary with over 20 years of experience, specializes in data and AI. He has expertise in creating analytic systems and understands both the technical and cultural aspects of AI adoption. Currently, he is a Principal Consultant at Online Business Systems Global and the Chief Analytics Officer at Max Analytics, where he applies his skills to amateur athletics.
