Alongside our partner Disrupt Idea Co., Online is looking forward to participating in another Tech Execs Strategies & Leadership Forum – Employee and Customer Experience Driving Business ROI, featuring keynote speaker Diane Magers.
This panel of industry line-of-business leaders will discuss how you can drive better business outcomes in 2021 by adopting Employee Experience (EX) programs today that improve Customer Experience (CX), attract and retain quality talent, and encourage brand ambassadors.
Learn how emerging Employee Experience solutions can impact your customer’s experience in 2021, offering advancements that drive brand loyalty, increase productivity, and improve workplace culture.
Date: February 25, 2021
Time: 1:30-2:30 PM CT
About the Speakers:
Diane Magers, CEO & Chief Customer Experience Officer, Experience Catalysts
Diane Magers is currently serving as the CEO and Chief Customer Experience Officer of Experience Catalysts and the Emeritus Chair and recent CEO for the Customer Experience Professionals Association. Diane is a passionate experience transformation executive and change agent. Diane believes in creating sustainable change and embedding customer and experience capabilities into all parts of an organization. Diane is a Customer Experience expert and was previously the Office of the Customer Experience Strategy at AT&T Entertainment Group and also the former Sr. Director of Customer Strategy & Engagement at Sysco Corporation.
She specializes in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organizations work to achieve results. Diane has over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Sodexho, Equifax and MoneyGram. Diane earned a Masters in Clinical Psychology and a master’s in Business Administration. She is a Certified Customer Experience Professional (CCXP) and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design, and Innovation LUMA certified.
Monica MacKay, Client Engagement Lead – Disrupt Idea Co.
Known for a steady demeanour and listening before offering counsel, Monica MacKay contributes corporate communications, public relations and issues and reputation management experience to the Disrupt team. She has an instinct for matching the right message, scenario and timing, whether building positive brand equity with thoughtful, relevant visibility initiatives or troubleshooting sensitivities and crises with scenario planning and rapid-response efforts. As a client engagement lead, she builds quality public and stakeholder engagement programs to enhance marketing, experiential and digital solutions.
Adelle Rewerts, Senior UX Architect – Online Business Systems
Adelle Rewerts knows a thing or two about Employee Experience. First, she’s an employee. Second, she’s been advising top tier companies on this stuff for decades. She uses her background in innovation, product, and user experience to align business goals, contexts, and processes with the realities of an employee’s day-to-day experience. Adelle empowers business leaders to take a human-centered approach to their digital growth strategies.
Kevin Sigmundson, Senior Director, Digital Studio – Online Business Systems
A strong technology leader with a focus on digital transformation and user experience, including diverse industry experience in energy, telecom, agribusiness and education. A passionate digital ambassador who enjoys working with peers and senior executives to help envision and deliver digital solutions that achieve results. Kevin builds organizational units, and delivery teams focused on combining design, agile and digital technology to deliver transformative change. He is recognized for hands-on leadership of large and complex IT software development projects. Regularly working with large teams including business leaders, experience designers, product owners and software architects to solve big problems and deliver innovative products and experiences.
