AGI is an agricultural equipment manufacturer with multiple divisions for products, equipment, and technology. AGI offers a suit of solutions for growing crops, moving crops to market, and processing crops.

AGI engaged Online to lead the implementation of Amazon Connect, and to help deploy a successful customer service program. The solution included documenting customer service requirements, designing and implementing call flows, training staff, and supporting data migration.

The cloud based solution has already demonstrated significant results helping a AGI contact center to work through a Midwestern storm causing outages.