Online delivers Results to Insurance Providers:
WAWANESA MUTUAL INSURANCE
Wawanesa has a deep network of local offices, claims adjusters, underwriters, and broker partners in place to support its customers, with over 1,900+ insurance broker partners across Canada.
When they began to face challenges with its growing portfolio of applications, including increasing maintenance costs, resource limitations, and a lack of scalability, they partnered with Online to optimize their application management processes.
Application Management Services
Online effectively provided AMS services to Wawanesa for their Wawanesa Insurance System (WIS) solution.
DEDICATED RESOURCES
DAILY INCIDENT MANAGEMENT
ON-CALL SUPPORT
ONGOING MAINTENANCE
The company benefited from enhanced application performance, improved response times, and increased reliability, leading to heightened customer satisfaction. The scalability and flexibility provided by the AMS team helped the Client to respond quickly to changing business needs.
Through our AMS partnership, Wawanesa was able to reduce their oversight of the application, containing and reducing costs yet still supporting the business and IS objectives.
Services Used
Project and Product Management, Business and Systems Analytics, Technical Architecture, Development and Quality Assurance, Executive Oversight
ABOUT WIS
WIS is used by Wawanesa to support policy management and quoting for over 300 end users located in Quebec. WIS is used in both the Auto and Habitation lines of business. WIS handles the creation of quotes, renewals, amendments, cancellations and reinstatements.
The WIS application uses a blend of legacy and modern technologies including Visual Basic 6, Microsoft .NET, SQL Server, and SSIS. Support is ongoing.
