DIGITAL TRANSFORMATION IS ULTIMATELY ABOUT
USING TECHNOLOGY TO CREATE SIGNIFICANT BUSINESS RESULTS.
This requires a bold strategy. The right technology. And enabled security.
Digital Advisory Services
Digital STUDIO
Online’s Digital Studio delivers rich digital products for customers, employees and partners.
Our innovative design team develops best in-class digital touchpoints, web portals, and mobile applications that are fully integrated with your existing business processes and IT systems.
With a focus on user-centered design our Clients capitalize on the benefits of new technology improving the customer experience and ultimately delivering a significant competitive advantage.
Salesforce
As a Salesforce Registered Consulting Partner, Online enables organizations to transform and truly meet the changing needs of their customers, by leveraging the power of Salesforce to get closer to their customers.
Our rapidly growing team and their combined total of certifications will add immediate value to any conversation you are looking to have regarding what Salesforce can do for your organization.
Service Management
We believe that service management is an important enabler to making long term transformation possible. Whether it's ITSM, BSM, or iSecOps, we work with our Clients to unlock the power of their existing service management platform, or explore new alternatives with them.
Our team of Service Management experts hold over 30 certifications, including BMC Helix. Online is proud to be the “BMC Partner for the Year - 2019”
If you don't have time for a standard ITSM solution, be sure to ask us about ITSM Express...
Customer Engagement
We develop dynamic solutions that adapt to your customer’s behavior and offer them a personalized response with each click, conversation and interaction. Our customer engagement services are designed to transform customer and employee experiences by leveraging the power of your contact center to proactively anticipate and address the needs of your customers and employees across all channels.
When it comes to Conversational AI solutions, we help you achieve your customer satisfaction goals and will be tailor them to your specific business needs.
Business and Technology Consulting
To stay competitive your organization must successfully anticipate and respond to changes in the marketplace – continually. Successful companies, embrace this state of change and enable their teams with the business and technical resources to lead, develop, manage, test and deliver on their strategy. Online’s team embraces our Client’s goals and we work with them across a range of business and technology disciplines to make transformation possible.
